This document provides an overview of the sequence and interaction of processes within a quality management system (QMS) that complies with the ISO 9001:2015 standard.

A process map provides a top level overview of all the business processes and how they interact. Have a look at our example process map.

Process sequences and their interactions may be developed using tools such as modeling, diagrams, matrices and flowcharts. Assign responsibility and authority for each process.

A complete guide to process mapping with free templates. Learn use cases, symbols, best practices, & tips for how to make a process map.

The flowchart also is one of the seven basic quality tools. Elements that may be included in a flowchart include a sequence of actions, materials or services entering or leaving the process …

Section 4.4.1 requires documentation of quality management processes and their “sequence and interaction.” Now, what does that mean? Processes have inputs and outputs and are managed …

Operation & Production Processes 1. Receive Order 2. Contract 3. Produce 4. Order Review Quote Acceptance

We’re going to review a sample of an interaction of processes and improve it in two key ways. Let’s begin by reviewing the raw interaction of processes. Please note that this example is not …

A process interaction chart, also known as a process map or flowchart, is a tool used in ISO 9001 to visualize the interactions between the processes within a Quality Management System (QMS).

Flowcharts use special shapes to represent different types of actions or steps in a process. Lines and arrows show the sequence of the steps, and the relationships among them. These are …